Frequently Asked Questions

Everything you need to know about SecureSemester storage

How much does storage cost?

Our plans start at $35/month for small storage (up to 2 boxes), $50/month for medium (up to 5 boxes), and $85/month for large (up to 10 boxes). All plans include packing materials, pickup, delivery, and basic insurance.

What's included in the price?

All plans include high-quality packing boxes, tape, bubble wrap, pickup from your location, secure climate-controlled storage, and delivery back to you. Basic insurance coverage is also included.

How far in advance do I need to schedule pickup?

We recommend scheduling at least 48 hours in advance, but we can often accommodate same-day requests for urgent situations. Weekend pickups are available.

What if I need to change my pickup or delivery date?

No problem! Just contact us at least 24 hours before your scheduled date and we'll reschedule at no extra cost. We understand that plans can change.

Are my belongings insured?

Yes! All plans include basic insurance coverage. You can upgrade to enhanced insurance for additional protection of valuable items up to $5,000.

What if I need my items back early?

You can schedule delivery anytime - there's no minimum storage period. You have complete flexibility to get your belongings back whenever you need them.

Do you provide packing materials?

Yes! We provide all packing materials including boxes, tape, bubble wrap, and labels. Our team can also help pack your items if needed.

What areas do you serve?

We currently serve major college towns and cities. Contact us to confirm service in your area. We're expanding to new locations regularly.

Can I store furniture and large items?

Yes! Our large plan accommodates furniture and large items. We provide furniture covers and blankets to protect your belongings during transport and storage.

What if something gets damaged?

While we take great care with all items, if something does get damaged, our insurance coverage will help with repairs or replacement. We also provide detailed photos of your items before storage.

How do I pay for storage?

We accept all major credit cards and process payments securely through Stripe. You can pay monthly or set up automatic payments for convenience.

Is there a contract or commitment?

No long-term contracts! You can cancel anytime with 30 days notice. We're designed to be flexible for students who may need storage for varying periods.

Still have questions?

Our team is here to help! Contact us for personalized assistance.